Submit account, subscription, connection, route, and refund questions through the ticket system after logging in. Tickets are handled in queue order; providing complete environment and reproduction details usually helps identify the cause faster than writing only “Unable to connect.”
Coverage: 90+ countries / 200+ routesDevices online at once: Unlimited60-day no-questions-asked refundsRegister without an email address
CONTACT ROUTES
Contact Channels and Use Cases
This site lists only contact information confirmed in the service facts. The currently available support channel is the logged-in ticket system; no public email address or Telegram account has been provided, so no unverified details are listed.
01
Ticket System
Suitable for account login, plan status, payment results, subscription access, client connections, route selection, traffic display, and refund requests. After submitting a ticket, you can add information and review replies in the user panel; the context remains available even if the page is closed. Tickets are handled in submission order. Actual response times depend on the completeness of the details, whether the order needs verification, and whether client logs and route conditions require further investigation.
The current service facts do not provide a public email address, so this page does not show an email contact option or promise an email response time. For account details, order information, or troubleshooting screenshots, use the ticket system instead. Tickets preserve the full record and make it easier to add the client platform, route region, and error message during follow-up.
PUBLIC ADDRESS · NOT LISTED
03
Telegram
The current service facts do not provide a public Telegram account or group, so this site does not display an unverified username or state a response time for that channel. For subscription, connection, or refund questions, create a ticket from the user panel to avoid sending account information to an external account that cannot be verified.
OFFICIAL HANDLE · NOT LISTED
TICKET NOTES
Organize Troubleshooting Details Before Submitting
The closer the information is to the actual environment when the issue occurred, the easier it is to determine whether the cause is the account status, client configuration, selected route, or local network.
Describe the Scenario
Explain whether the issue occurred while logging in, retrieving a subscription, importing it into a client, establishing a connection, accessing international websites, watching streaming content, or using AI tools. List the steps already completed and identify exactly where the error appeared.
Specify the Client Environment
State whether you are using Windows, macOS, iOS, Android, or Linux, along with the client name and current version. Permissions, background policies, and network settings differ across systems and directly affect the troubleshooting path.
Include the Route and Error Message
Provide the selected region, route name, error page, or screenshot of the client message. If switching to another route produces a different result, include that as well. Avoid submitting only a cropped one-line message with no recognizable context.
Include Account Details for Order-Related Issues
For payment results, plan activation, traffic resets, upgrade adjustments, or refund issues, include the relevant order information in the ticket. Do not submit your account password or the full subscription link; support staff do not need them to verify the order status.
Channel verification: The official public support channel is the ticket system in the user panel on this site. When email and Telegram contact details are not included in the service facts, this page will not add or guess external addresses.
SERVICE FAQ
Contact Support FAQs
How can I submit a question without a public email address?
Log in to the user panel, open the ticket page, select the category closest to your issue, and submit the details. Tickets preserve an ongoing record of account, order, subscription, and connection issues and are currently the available support channel.
Do I need an email address to create a support account?
No email address is required. You can create an account with a username and password, then access the ticket system and view later replies from the user panel.
Which channel should I use for a refund request?
Submit the refund request through a ticket and include the relevant order information. This service offers 60-day no-questions-asked refunds; handling is subject to the order status in your account and the applicable terms.
What information is needed if my payment result has not synced?
In the ticket, state whether you used Alipay, WeChat Pay, or USDT, and provide the order information visible in the user panel plus a screenshot of the payment status. Do not submit your account password or the full subscription link.
How can I reduce back-and-forth when reporting a connection issue?
Include the operating system, client version, selected region and route, error message, circumstances of the issue, and the result after switching routes. If the issue appears only in a particular app or website, name it clearly so support can distinguish client configuration from differences in the target service.